Under this warranty we are unable to exchange goods that have been treated, painted or modified in any way or bespoke items. In these cases we would repair any damage covered by the warranty.
In the event that you would like to claim under our guarantee please forward images of the damage to firstname.lastname@example.org together with your order details. Please be advised that our product guarantee does not cover items shipped overseas.
Product warranties do not apply to the following:
1. Damage caused by pressure washer use.
2. Discolouration or deterioration caused by the application of teak oil or other wood treatments.
3. Damage that is not wear and tear from reasonable private residential use, which includes dents, scratches, stains, tears to fabric, etc.
4. Normal deterioration and weathering of the timber caused by exposure to an outdoor environment, which includes small cracks (end-grain checking) in wood, colour change over time, surface patination / blemishes on brass or stainless steel, etc. Our benches require some maintenance and we recommend that they are cleaned regularly using our Teak Care products to keep them looking at its best.