Customer Service

In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 020 8655 6242 or click here to inform us by email We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.

Our Customer service representatives are available between 9:00 a.m. and 5.00 p.m. (GMT) Monday to Friday.

All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.

We always welcome feedback from our customers and are continually looking at ways to improve our service.

 

 

Customer Service

Otis the French bulldog is the office dog and a firm believer in keeping the customer happy.