Delivery Policy & Costs
We deliver the majority of our range ourselves in order to ensure safe delivery. Where possible our furniture is delivered fully assembled for your immediate, stress free, enjoyment.
We are able to deliver orders to mainland England and Wales usually within two weeks of receiving your order with costs as set out below:
Standard Delivery
- For orders less than £30.00 delivery cost is £5.00 including VAT
- For orders between £30.00 - £99.99 delivery cost is £10.00 including VAT
- For orders between £100.00 - £199.99 delivery cost is £20.00 including VAT
- For orders between £200.00 - £399.99 delivery cost is £30.00 including VAT
- For orders between £400.00 - £599.99 delivery cost is £40.00 including VAT
- For all orders over £600.00 delivery is FREE
You will be contacted with a delivery date, for larger items delivered by our own fleet of vans, and if it is not convenient an alternative date will be given. With larger items such as tree seats, large benches and large tables our drivers will require assistance.
Please note that we deliver between 07:00 and 19:00 hours.
At the time of order, please advise if there are any issues with access/parking for vans or access into the garden such as steps, restrictions of width or obstacles. Failure to do so may result in an abortive delivery and a subsequent redelivery charge.
Should any items need to be carried through the house it is the responsibility of the customer to ensure that floors and carpets are protected and that there is clear access to the garden. Further our driver will act as assistant to the customer to move the items through the house and neither our driver nor Corido will be held responsible for any damage caused. We are not obliged to carry items through a property and if our driver decides the items will not fit he is entitled to treat the delivery as a curb side delivery.
We routinely photograph deliveries placed at customers’ addresses for the purpose of providing proof of delivery, particularly when the recipient is not present. These photographs are intended solely to document that goods have been delivered safely and accurately. The images are geotagged to ensure our driver leaves furniture at the correct location and are securely stored.
Delivery Large items
We may be able to offer a 2 man delivery service for larger items. This will be quoted on an individual order basis. Please note for tables 3m or over in length further assistance may be required in addition to the driver and mate.
Delivery Smaller items
Smaller items such as cushions, parasols, bases and accessories will be sent via Royal Mail or a courier and will generally be despatched within 3 working days from receipt of order.
Scotland
We deliver to parts of Scotland approximately every 2/3 weeks, in season. Delivery costs to Scotland are quoted on an individual order basis. We will advise the costs after receipt of order. We cannot guarantee a delivery date as deliveries to Scotland take place over a 2 day period though we will endeavour to provide an anticipated date of delivery. We regret we do not deliver to all parts of Scotland although we are able to deliver to your preferred freight forwarder for onward delivery at your own cost and risk. Tables are delivered flat packed.
Northern Ireland, Isle of Man and Isle of Wight and Islands
We regret we do not deliver to Northern Ireland, Isle of Man and Isle of Wight although we are able to deliver to your preferred freight forwarder for onward delivery at your own cost and risk.
Overseas Delivery
We do not deliver overseas. We can provide weights and volumes of products for customers to arrange shipment which will be at their own risk. You will be responsible for any customs or import duties levied once the goods reach your country.
Cancellation, Returns & Exchanges
You can cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items).
To cancel your order you must inform us in writing giving your name, address, telephone number, email address and details of your order. You can send us an email or you can notify us in writing at the following: Corido, Unit 7 Gateway Business Park, Pipers Road, Coulsdon, CR5 2AR.
To meet the cancellation deadline, it is sufficient for you to send your communication advising that you wish to exercise the right to cancel before the cancellation period has expired.
You cannot cancel your order if the goods are bespoke (ie made to order) or personalised in any way.
You cannot cancel your order if the goods have become inseparably mixed with other items after delivery.
To report any damage or faults with your furniture, simply fill in our online form and our team will assist you.
Effects of cancellation
If you cancel your order, we will reimburse all payments received from you, including the costs of delivery (except supplementary costs if you chose a more expensive option).
We may make a deduction for loss in value of goods if the loss is the result of unnecessary handling by you.
We will make the reimbursement not later than 14 days after receiving back the goods or receiving proof of return.
We will make the reimbursement using the same means of payment you used for the initial transaction. We will withhold reimbursement until we have received the goods back or proof of return, whichever is earliest.
Costs of Return
You will have to bear the cost of returning the goods. You should return smaller items (value up to approx. £100) via Royal Mail or courier — this will cost £10–£20. Please make sure you insure the goods and retain proof of despatch.
For larger items, in mainland England and Wales, we can arrange to collect the items from the delivery address. The costs will be:
£30 For order values £50 - £199.99
£50 For order values £200 - £399.99
£65 For order values Over £400.00
There will be a surcharge for collection from Scotland of £20 - £100 depending on the location.
For items taken offshore, they must be returned to the original mainland delivery address and this cost will be borne by the buyer.
We will endeavour to collect the goods within 14 days of receipt of your notice to cancel. We will notify you of the collection date.
Cancellation by us
We reserve the right not to process your order if:
We have insufficient stock, we do not deliver to your area, or the goods were listed at an incorrect price due to a typographical error.
If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your card as soon as possible, but in any event within 14 days.
